Effective Date: August 2026

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At Linen & Hue, every original painting is carefully packaged and shipped with the same care that went into creating it. Your artwork represents a meaningful story, and we want it to arrive safely and beautifully.

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Shipping

Orders are processed as quickly as possible after payment is received.

• Original artwork is professionally packaged to help ensure safe delivery.

• Shipping timelines vary depending on artwork availability and destination.

• Commissioned artwork will ship after the painting is completed, approved (if applicable), and the remaining balance has been paid in full.

• Tracking information will be provided when available.

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Please ensure your shipping address is accurate before placing your order. Linen & Hue is not responsible for delays caused by incorrect shipping information.

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Shipping Damage

While every effort is made to package artwork securely, damage may occasionally occur during transit.

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If your artwork arrives damaged:

• Please contact Linen & Hue within 5 days of delivery.

• Keep all original packaging.

• Email erin@linenandhue.com with:

  • photographs of the damaged artwork,

  • photographs of the packaging,

  • and your order information.

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This information is required to assist with shipping insurance claims.

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Returns

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Original Artwork

If you are not completely satisfied with your original painting, you may request a return within 14 days of delivery.

To be eligible:

• The artwork must be returned in its original condition.

• The purchaser is responsible for return shipping unless the artwork arrived damaged or an error occurred on our part.

• Refunds will be issued after the artwork has been safely received and inspected.

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Original shipping charges are non-refundable.

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Commissioned Artwork

Because commissioned artwork is created specifically for each client, all commissioned sales are final.

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The 50% deposit reserves your place on my commission schedule and is non-refundable once work has begun.

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Every effort is made throughout the design process—including consultation, composition approval, and reference review—to ensure the finished painting reflects your vision before painting begins.

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Lost Packages

If a shipment appears to be lost, please contact Linen & Hue as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.